ServiceMaster DCS – Disaster Cleanup Services
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WHAT IS WATER MITIGATION?
Water mitigation is the process of reducing or preventing further water damage that happens after a flood, a leaking roof or any number of water-related reasons. By taking fast action, you can prevent further water damage and additional cost. ServiceMaster DCS in Hoffman Estates IL can be on site in less than 4 hours.
CAUSES OF WATER DAMAGE
There are many scenarios that cause water damage to your home or office. ServiceMaster Restore DCS in Hoffman Estates IL water damage restoration team knows that water damage emergencies in your property can be traumatic for you and your family. That’s why it’s critical for professionals to immediately address, assess and fix the problem.
STORM DAMAGE
Heavy rainfall can put any building’s foundations to the test. When storms get intense, water becomes powerful and destructive literally a force of nature. Whether it’s a flash flood, hurricane, tornado, or blizzard, when water hits your property all at once, it’s a serious matter. No one can be prepared for every eventuality, but when something goes wrong, you’ll have ServiceMaster DCS Hoffman Estates IL water damage restoration team professional help fast.
BASEMENT FLOODING
Basements are magnets for runoff water, whether from rain, roof drainage, a malfunctioning sump pump, or some other source. It only takes one crack in the foundation for water to flow in. ServiceMaster DCS professionals in Hoffman Estates IL are highly trained to get water out of your basement, clean and preserve your possessions, and dry everything quickly to minimize damage. We don’t quit until we verify that the job is done.
SEWER BACKUPS
Not only can a sewer backup lead to flooding, the result is sometimes dangerous. Gray- or black-water contamination can contain pathogens that lead to infection or serious illness. Flooding from sewer blockages should be considered an emergency and be dealt with immediately. The ServiceMaster DCS in Hoffman Estates IL water damage restoration team respond with the right tools, expert training and techniques to remove the hazards and water from your home and repair the damages.
APPLIANCES LEAKS
When your faucet, tub, water heater, or other appliance leaks, the results can vary from annoying to devastating. Water that builds up on a floor can make its way inside, collecting in hard-to-reach places. You then run the very real risks of wood damage and mold contamination. Call ServiceMaster DCS in Hoffman Estates IL water damage restoration professional’s..
FIREFIGHTING RUNOFF
If your property caught on fire and firefighters were called in, or you dealt with the fire yourself with water, you may be dealing with the one-two punch of both fire damage and water damage. ServiceMaster DCS in Hoffman Estates IL has the expertise to fully restore your home, addressing both types of damage at once..
BURST PIPES
Frozen water pipes can wreak havoc on a business. When a pipe freezes, water may slow to a trickle or not flow at all. Pressure inside the pipe from expanding ice can leave you with no water or cause your pipes to burst, leading to a full-on flood and expensive property damage. Call ServiceMaster DCS in Hoffman Estates IL water damage restoration team for help!
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water damage restoration Hoffman Estates il – from leaking faucets to burst pipes and flooding, call the experts at servicemaster dcs
WHAT DOES SERVICEMASTER DCS OFFER'S?
ServiceMaster DCS is always there for you with 24/7 emergency water damage restoration services respond team. Whatever the cause of the water damage in your home or business, we offer a full menu of service options to restore your property, including:
- WATER DAMAGE ASSESSMENT
- REMEDIATING MOLD AND MILDEW DAMAGES
- WATER EXTRACTION
- LOCATING AND REPAIRING THE SOURCE
- DRYING OF AFFECTED AREAS
- RECONSTRUCTION SERVICES
- CLEANING AND RESTORATION
- ASSISTANCE WITH FILING INSURANCE CLAIMS
Alsip, Arlington Heights, Barrington, Barrington Hills, Bartlett, Bedford Park, Bellwood, Bensenville, Berkeley, Berwyn, Blue Island, Bridgeview, Broadview, Brookfield, Buffalo Grove,
Burbank, Calumet City, Chicago, Chicago Heights, Chicago Ridge, Cicero, Country Club Hills, Countryside, Deerfield, Deer Park, Des Plaines, Elgin, Elk Grove Village, Elmhurst, Elmwood Park, Evanston, Evergreen Park, Flossmoor, Forest Park, Franklin Park, Glencoe, Glenview, Golf, Hanover Park, Harwood Heights, Hickory Hills, Hillside, Hines, Hinsdale, Hoffman Estates, Homewood, Hometown, Homewood, Indian Head Park, Inverness, Justice, Kenilworth, La Grange, La Grange Park, Lansing, Lemont, Lincolnwood, Lyons, Markham, Matteson, Maywood, Melrose Park, Midlothian, Morton Grove, Mount Prospect, Niles, North Riverside, Northbrook, Northfield, Oak Brook, Oak Forest, Oak Lawn,
Oak Park, Olympia Fields, Orland Park, Palatine, Palos Heights, Palos Hills, Palos Park, Park Forest,
Park Ridge, Posen, Prospect Heights, Richton Park, River Forest, River Grove, Riverdale, Riverside, Robbins,
Rolling Meadows, Roselle, Rosemont,
Schaumburg, Schiller Park, Skokie, South Barrington, South Holland, Steger, Stone Park, Streamwood,
Summit, Thornton, Tinley Park, Westchester, Western Springs, University Park, Western Springs, Wheeling, Willow Springs,
Willowbrook, Wilmette, Winnetka, Worth
DON’T KNOW WHAT TO
DO NEXT? WE DO.
- We’re ready to restore your home or place of business following any disaster
- 24/7 our trained and well-equipped experts respond to your emergency water damage restoration needs in Hoffman Estates IL
- With you as our priority, we say what we do and do what we say
FREQUENTLY ASKED QUESTIONS
STRUCTURAL DRYING
HOW LONG WILL IT TAKE MY PROPERTY TO DRY?
Drying time is determined by a combination of factors, including the location, duration and source of water, the types of building materials, the weather conditions and how quickly emergency water damage restoration services begin. Through consistent monitoring and evaluation of the drying process, we can determine when the drying is complete. Your carpet may feel dry to the touch, but padding and sub floors may still be wet underneath. While there are no rules to determine how long your property will take to dry, we can tell you it may take between three and five days or more, depending on the conditions.
HOW DO I KNOW MY PROPERTY IS COMPLETELY DRY?
Proper testing with our specialized equipment is the correct way to determine if things are completely dry. Touch alone may be a false indicator.
WILL TURNING UP THE HEAT HELP DRY THINGS OUT?
Not necessarily. We will adjust the temperature to its optimum setting for the proper drying conditions. Please do not change the setting or shut off the HVAC system; doing so may prolong the drying process.
MY WOOD FLOORS ARE WET AND BUCKLING. WILL THEY HAVE TO BE REPLACED?
Wood flooring must be evaluated during the drying process. We employ specialized drying systems and dehumidifiers that enable us to create an environment where wood floors can dry more efficiently and resume their original shape. Due to the density of hardwood flooring and urethane finishes, drying may take up to three weeks or longer. If you filed a claim, your insurance adjuster will work with you to make the final decision as to whether floors will need to be refinished or replaced.
WHAT ABOUT MY WET FURNITURE?
The extent of damage and the construction of the furniture will determine if your furniture can be restored. Your furniture must be dried before damage can be adequately assessed. Non salvageable furniture will be documented for you, and if any items need to be discarded, a customer release form will need to be signed.
DO I NEED TO MOVE OUT OF MY PROPERTY DURING THIS PROCESS?
If you file an insurance claim, you may receive guidance from your insurance representative. However, this is a decision you must reach on your own. Here are several things to consider. Safety is paramount. Our equipment is as childproof as possible, but we require your supervision to make sure no children play with it. Air movers and dehumidifiers will create noise and make your property draft for a few days. It is important that the equipment remains on, so if the noise is disruptive to you, you might want to consider an alternate place to stay.
WHAT’S THAT SMELL?
It is not unusual to smell odors during the drying process. Increased heat and humidity can also lead to increased odors that may be coming from the drying building materials, or dormant spill and accident areas. Do not confuse these normal odors with the odor of mold. As the drying process continues and humidity levels drop, you’ll notice these odors disappearing on their own. Deodorizers are often used to minimize these effects as well.
DOES EVERYTHING NEED TO BE MOVED OUT DURING WATER DAMAGE RESTORATION?
Not usually. If items need to be moved out, we will let you know in advance.
MY CEILINGS ARE WET. WHAT NEEDS TO BE DONE?
Our technicians will evaluate moisture content, determine the severity of the damage and may have to remove some of your ceiling for ventilation. Wet insulation can also be a hazard and may need to be removed.
SHOULD I OPEN THE WINDOW TO HELP THE DRYING PROCESS?
Opening your windows to assist the drying process is not always recommended. Outside weather conditions may vary, so the technician will determine when and if the outside air is appropriate.
CAN I WALK ON THE AREA DURING THE DRYING PROCESS?
It is strongly suggested that you keep the traffic to a minimum. Wearing shoes is recommended for your safety.
CARPET AND FLOOR COVERINGS
CAN MY CARPET BE RESTORED OR WILL IT HAVE TO BE REPLACED?
A few reasons your carpet may not be salvageable:
- Delamination (occurs when the backing separates from the carpet fiber)
- Loss of adhesion (may be caused by prolonged exposure to water or age of the carpet)
- Permanent stains
- Carpet covers wood flooring (to salvage the wood flooring)
- Sewage contamination
WHY DOES MY SPECIALTY FLOOR NEED TO BE REMOVED?
Nonporous flooring can trap water and prevent it from drying properly.
WHY DID THE TECHNICIAN LEAVE WET CARPET ON MY STAIRS? Carpet
Carpet on the stairs is generally not removed for safety reasons. Exposed tack strips or staples, especially on steps, is dangerous. However, there are situations where removing carpet from stairs is necessary
to prevent damage to hardwood steps or in the case of sewage contamination. Removing tack strips is not advised, as this may damage the hardwood or the subfloor. Extreme caution must be used whenever the tack strip is exposed or when the carpeted stairs are damp. If carpet left on the stairs is unsalvageable, it will be removed when new carpet is installed.
HOW WILL YOU MATCH MY CARPET PAD?
A sample of your pad is brought to our office for a match. When available, an identical pad will be used. When your original pad is not available, we will provide a pad of the same quality, thickness and density. A similar pad may differ in color based upon the time it was manufactured.
WHAT WILL YOU DO WITH MY AREA RUGS?
Rugs are taken to our warehouse for special care. They need to be dried carefully to minimize bleeding of colors and discoloration. Your rugs will be dried, cleaned and returned.
EQUIPMENT
WHY ARE AIR MOVERS AND DEHUMIDIFIERS USED?
When water damage has occurred, water can be absorbed into the drywall (sheetrock), baseboards, sub-flooring, etc. Drying these surfaces requires high-velocity air movers to accelerate the release of absorbed water into the air. Dehumidifiers are necessary for removing this excess moisture to help protect property and create conditions for efficient drying. Please do not turn off or move drying equipment without first calling ServiceMaster Restore DCS.
WHO IS RESPONSIBLE FOR MONITORING THE DRYING EQUIPMENT?
Our water damage mitigation specialists will place and monitor equipment to achieve optimal results in the shortest amount of time. Please make sure no one turns the equipment off or moves it. Please notify our office immediately if the power goes off or if the equipment turns off.
WHAT WILL IT COST TO RUN THE EQUIPMENT?
Based on average electrical rates, it may cost about $1 per day per piece of drying equipment to operate. Actual costs can vary depending on current rates from your local electricity provider.
SEWAGE CLEANUP
WHAT ABOUT SEWAGE CONTAMINATION?
Hard surfaces can be cleaned and sanitized. Affected items that cannot be sanitized require disposal. Porous materials such as drywall, ceiling tiles, insulation, particleboard, paneling, etc., that have been directly affected should be removed during the emergency service visit.
PAYMENT
WHO IS RESPONSIBLE FOR PAYING THE SERVICE?
Ultimately you, the property owner, are responsible for payment. As the property owner, you will need to sign a form authorizing the work and payment. If this is an insurance claim, ServiceMaster Restore DCS generally collects only the deductible amount and bills the balance to your insurance provider as a service to you. If you have a large loss, your mortgage company may be included as a payee on the payment from your insurance company, and you may need to obtain a signature from them as well. If your claim is not covered or you decide not to file a claim, you will be expected to pay in full at the time of service.