Cleaning the home of a hoarder is a difficult task that requires effective planning, detailed execution and the right equipment, but also people who treat each client with compassion and respect.
A professional and understanding approach.
Cleaning the home of a hoarder is a difficult task that requires effective planning, detailed execution, and the right equipment. Our professionals apply their expertise to ensure proper debris removal, and general cleaning services.
Why call the experts at ServiceMaster DCS for Hoarding Cleanup Services?
|24/7/365 Response||–||Seven days a week, 365 days a year, daytime or nightime, we quickly answer your call to get your life back to normal.|
|Industry Leadership||–||For more than 60 years, ServiceMaster Restore has set the standards for restoration damage services.|
|Best-of-Class Methods||–||Our methods and processes meet or even exceed the current industry standards.|
|Advanced Technology||–||We use state-of-the-art products and equipment to ensure the best results for your home.|
|Insurance Capabilities||–||We offer comprehensive water mitigation services and have a long history of working with insurance companies to help get your claims processed as quickly as possible.|
|IICRC Standards||–||ServiceMaster Restore works with the IICRC to help set the standards by which the industry operates.|
DON’T KNOW WHAT TO
DO NEXT? WE DO.
- We’re ready to restore your home or place of business following any disaster
- 24/7 our trained and well-equipped experts respond to your emergency needs
- With you as our priority, we say what we do and do what we say
THE DANGERS OF HOARDING
According to research, an estimated 2 percent to 5 percent of Americans suffer from hoarding, which is officially recognized as a mental disorder. It can be associated with OCD, anxiety disorder, depression and more. It is dangerous to the hoarder, their loved ones and those living in close proximity.
Here are the top dangers associated with hoarding:
- Fire is the number ONE danger. When there are more contents in a home or building, especially paper, cloth and flammable items, there is more fuel for a fire. Limited access to the home as well as within it. This makes it more dangerous for the inhabitants as well for emergency responders. Not to mention the added danger to neighbors and their homes from the intensely hot, fast burning fire that occurs in these situations.
- Structural damage is another major danger of hoarding. The weight of hoarded items puts added strain on structural supports not made to withstand such excessive loads. Collapses of upper and ground level floors are very common in these situations.
- Injuries are another danger occupants face. Tripping over contents because pathways are too narrow, stacks falling on top of occupants, possibly trapping them. Makes for more injuries and a harder time for emergency personnel to reach the occupant.
Hoarding is not limited to a specific age, race, gender or nationality. Hoarding behavior can begin early in life but is more prevalent in older adults. They are unaware that their living circumstances pose a danger to themselves and to others. They are also unable to change unsafe conditions on their own.
Click here to read about the 5 levels of hoarding, and how they can help differentiate hoarding from clutter.
- Free Onsite Evaluation and Estimate.
- Clutter Cleaning Specialists.
- Complete Trash Outs.
- Tailored Cleaning Service for Your Particular Needs.
- Recovery of Documents, Sentimental Items, Valuables.
- Delivery of Storage Bins and Filing Boxes.
- Packaging/Transport/Storage of Items.
- Biohazard Cleaning Including Animal/Human Waste.
- Rolloff Containers from 3-40 yards.
- Recovery/Disposal of Medications and Sharps.
- Appliance Recycling.
- Donation of Items to Charity of Your Choice.
- Household Hazardous Waste Disposal.
- Deep Cleaning a.er Trash/Clutter Removed.
- We are not only specialists in the cleaning itself, but also in recovering sentimental items, legal
What WE DO
Hoarding is a complex mental health disorder that makes it difficult for a person to discard or part with possessions, regardless of actual value. A home affected by hoarding can be dangerous, unhealthy or both—and dramatic action is required to address the problem and help the customer get on the road to recovery. ServiceMaster Restore has developed a successful clean up services program that uses a proven process to help resolve hoarding situations, large or small.
Cleaning the home of a hoarder is a difficult task that requires effective planning, detailed execution, and the right equipment.
Our professionals apply their expertise to ensure proper debris removal, biohazard disposal, content cleaning for salvageable items and general cleaning, sanitizing and deodorizing services. In many cases, due to the level of contamination in a hoarding environment, our trained technicians must utilize protective gear to avoid infection.
Not only does a hoarding situation require experts who can navigate the issues, but also people who treat each client with compassion and respect.
SERVICEMASTER RESTORE DCS HOARDING CLEANUP SERVICES
ServiceMaster Restore DCS is the only national provider who offers hoarding clean-up services backed by proprietary training and compassionate care.
24/7 EMERGENCY RESPONSE
AFFECTED AREA CONTAINMENT
DELIVERY OF STORAGE BINS, CARTONS
FREQUENTLY ASKED QUESTIONS
WHAT IS HOARDING?
Hoarding is the excessive collecting of trash, personal items, food, etc. and without being able to throw anything out. Eventually, the hoarder buries himself or herself leaving only small pathways to get by. Hoarders can also hoard animals such as cats and dogs leaving large amounts of dog and cat urine and feces and animal hair.
WHAT ARE THE DANGERS OF HOARDING?
Those who do the hoarding cleaning must be prepared for animal (rats, mice, vermin, etc.) droppings and the animals still alive running through the items and trash. The droppings contain all types of diseases, and unless you have your hepatitis (A, B, and C) shots, tetanus shots, RBI shots, and other array of shots dealing with harmful and deadly diseases, you might be taking a chance when cleaning up after a hoarding.
Please also be careful for sharp objects (knives, broken glass, and sharp objects of any kind) that will cut you. Hypodermic needles can also be a concern. Don’t hesitate to contact us for assistance in hoarding clean up.
WHY HIRE A BIO-HAZARD TRAINED CLEAN UP COMPANY TO DO HOARDING CLEAN UP?
Although many cleaning companies might clean up after hoarding, many will walk away when there is an excessive amount of bio hazard issues (animal dung, old and bacteria food, etc ). Please also be aware that most likely mold will be present, and, if removed or even touched incorrectly, the mold can spread.
WHAT IF MOLD OR OTHER HAZARDOUS MATERIAL (FECES, ASBESTOS, ETC.) ARE FOUND IN THE HOUSE DURING THE CLEANUP?
ServiceMaster Restore offers a full suite of services to clean and repair mold, water, fire and smoke damage, as well as odor and hazardous materials. The services are an additional cost and will be discussed during the cleaning evaluation and again at the end of the cleanup.
WHAT IF YOU FIND A DANGEROUS SITUATION IN THE HOUSE?
Our teams are highly trained to recognize any dangerous situations, from structural issues to mold and fecal matter and everything in between. After walking through the home, we will let the customer know if there are any dangerous situations and will discuss how it can best be handled.
WHAT KIND OF INFORMATION SHOULD I HAVE AVAILABLE WHEN CALLING FOR HOARDING CLEAN UP SERVICES?
Just call us and we will help you through the clean up process, the only thing you need when calling is the knowledge to move forward with the process.
HOW INVOLVED MUST THE CUSTOMER BE IN THE CLEANING PROCESS?
While we do not ask the customer to physically move items, we do ask for their guidance when it comes to making decisions. A.er all, the more involved in the cleanup the customer is, the greater chance they’ll have a positive experience and outcome.
HOW DO YOU HANDLE A RESISTANT CUSTOMER?
Our job is to help the customer clean up their home. We focus on building trust first and teaching skill sets second. While the customer may get pushed beyond their original comfort zone as the cleaning advances, our teams are trained to identify and communicate with the customer when the cleanup becomes challenging.
CAN FRIENDS, NEIGHBORS AND CHURCH GROUPS HELP?
Because homes are filled with high emotional situations, our experience has shown that friends, neighbors and church groups are best suited to be support groups a.er the cleanup has been completed.
CAN YOU HELP FAMILY MEMBERS EDUCATE ANOTHER FAMILY MEMBER ON THE CLEANING PROCESS?
Absolutely. Our team will work with the customer and their family members to help them better understand the cleaning plan. We’ll invest the time to make sure all parties are fully informed.
WHAT DOES A HOARDING CLEAN UP SERVICE COST?
Every job is unique and pricing will vary on many situations, including size of home, type of items kept, ability to make decisions and hazards found in the home. We provide free estimate and will work with the family to find a solution that works for your needs.
HOW LONG DOES THE CLEANING PROCESS TAKE?
Timing differs for each home depending upon volume, hazards and more. An average home takes between 3 and 5 days. Preparing for the cleanup can take weeks, but the actual cleanup is usually less than a week.
DOES THE CUSTOMER GET BREAKS DURING THE CLEANUP?
Each job will be tailored to the customer’s ability to focus and make decisions. Whether that means we work half days or full days, we’ll monitor the customer’s well-being and encourage breaks as needed.
WHAT DO YOU DO WITH VALUABLES FOUND IN THE HOUSE?
Any valuables found in the home are the property of the customer. During a cleanup, finding valuables is an exciting event that we use to build confidence and momentum. Something of value (emotional or monetary) is brought to the customer immediately, and the story of the item is shared with the crew. Taking the time to acknowledge and hear these stories is an important part of the process.
CAN YOU HELP DONATE ITEMS?
Yes, our team will help assist with the details of donated items. Once the customer selects a preferred donation organization, our team will sort and document all items and can take them to the donation center. We will take a detailed inventory, fill out the donation receipt and return it to the customer for tax purposes.
CAN YOU HELP SELL ITEMS?
While we can connect the customer to partners specialized in selling specific items, our team does not personally sell the items. The sales partners will typically take a commission for selling the items, but our team does not share in any profits of sold items.
CAN YOU STORE ITEMS?
Many of our locations do have the ability to store items in their warehouses for an additional fee. If our location does not have internal storage, we have partners nationwide that can affordably store items. In all cases, our team will handle the logistics of getting the items to storage locations. However, long-term storage a.er a clean-out should only be used in special situations.
DO YOU REMOVE ANIMALS FROM HOARDING SITUATIONS?
Animal hoarding is a reality of our business, and we understand that our customers have the best intentions for their pets. Depending upon the severity of the situation, we will partner with local animal control, veterinarians, adoption agencies, shelters and rescue teams to gain the healthiest and safest location for the animals. Please call with questions about your specific situation and know that all calls are confidential.
AFTER THE CLEANUP PROCESS, CAN YOU HELP THE CUSTOMER MAINTAIN THE NEWLY CLEANED HOME?
We’ll help the customer and family create a plan to maintain a clean home. In addition, we’ll follow up by phone to see if the customer is doing well, or if help is necessary.
HOW DISCREET WILL THE PROCESS BE? WILL NEIGHBORS FIND OUT?
We understand that privacy is of extreme importance. We will work with the customer to be as discreet as possible.
ARE YOU BONDED/LICENSED/INSURED?
All of our teams nationwide are licensed, bonded and insured. You can trust that anyone entering your home from our team will be trained, trustworthy, courteous and compassionate.
From fire and water, to mold remediation and trauma cleanup, we are the experts in commercial and residential restoration.