Restoring Peace Of Mind®.
YOUR LOCAL FIRE DAMAGE RESTORATION COMPANY SINCE 1986
Why ServiceMaster DCS?
Why call the experts at ServiceMaster DCS for Fire Damage Restoration Services?
|24/7/365 Response||–||Seven days a week, 365 days a year, daytime or nighttime, we quickly answer your call to get your life back to normal.|
|Industry Leadership||–||For more than 30 years, ServiceMaster Restore DCS has set the standards for restoration damage services.|
|Best-of-Class Methods||–||Our methods and processes meet or even exceed the current industry standards.|
|Advanced Technology||–||We use state-of-the-art products and equipment to ensure the best results for your home.|
|Insurance Capabilities||–||We offer comprehensive water mitigation services and have a long history of working with insurance companies to help get your claims processed as quickly as possible.|
|IICRC Standards||–||ServiceMaster Restore works with the IICRC to help set the standards by which the industry operates.|
WHAT ARE THE COMMON TYPES OF FIRE?
- Protein fire. Food from the oven or stove has burned, leaving strong burnt food odors and smoke residue on contents and surfaces.
- Complex fire. Multiple natural and synthetic items inside your home have burned causing black smoke residue on contents and surfaces and synthetic smoke odors.
- Natural fire. Trees, shrubs and bushes have burned and smoke has penetrated the structure from outside, so smoke residue and odor are present.
- Furnace Malfunction. Heating appliances, toaster ovens, convection ovens or other appliances powered by electricity have malfunctioned and caused smoke to be distributed throughout the property.
DON’T KNOW WHAT TO
DO NEXT? WE DO.®
- We’re ready to restore your home or place of business following any disaster
- 24/7 our trained and well-equipped experts respond to your emergency needs
- With you as our priority, we say what we do and do what we say
24/7 Emergency Service
Alsip, Arlington Heights, Barrington, Barrington Hills, Bartlett, Bedford Park, Bellwood, Bensenville, Berkeley, Berwyn, Blue Island, Bridgeview, Broadview, Brookfield, Buffalo Grove,
Burbank, Calumet City, Chicago, Chicago Heights, Chicago Ridge, Cicero, Country Club Hills, Countryside, Deerfield, Deer Park, Des Plaines, Elgin, Elk Grove Village, Elmhurst, Elmwood Park, Evanston, Evergreen Park, Flossmoor, Forest Park, Franklin Park, Glencoe, Glenview, Golf, Hanover Park, Harwood Heights, Hickory Hills, Hillside, Hines, Hinsdale, Hoffman Estates, Homewood, Hometown, Homewood, Indian Head Park, Inverness, Justice, Kenilworth, La Grange, La Grange Park, Lansing, Lemont, Lincolnwood, Lyons, Markham, Matteson, Maywood, Melrose Park, Midlothian, Morton Grove, Mount Prospect, Niles, North Riverside, Northbrook, Northfield, Oak Brook, Oak Forest, Oak Lawn,
Oak Park, Olympia Fields, Orland Park, Palatine, Palos Heights, Palos Hills, Palos Park, Park Forest,
Park Ridge, Posen, Prospect Heights, Richton Park, River Forest, River Grove, Riverdale, Riverside, Robbins,
Rolling Meadows, Roselle, Rosemont,
Schaumburg, Schiller Park, Skokie, South Barrington, South Holland, Steger, Stone Park, Streamwood,
Summit, Thornton, Tinley Park, Westchester, Western Springs, University Park, Western Springs, Wheeling, Willow Springs,
Willowbrook, Wilmette, Winnetka, Worth
What We Do?
NOT ALL FIRE DAMAGE IS THE SAME. OUR THOROUGH FIRE RESTORATION PROCESS INCLUDES:
- Identifying the source to determine the type of fire that occurred
- Evaluating the areas that are wet as a result of firefighting that may need treatment
- Remediating water damage (if necessary)
- Evaluating sensitive materials that may be damaged as a result of smoke & soot particles
- Removing contents—including the collection of immediate items you may need for the next seven days, such as clothing, prescriptions, toys, school books, business needs, etc.
- Packing out remaining contents for cleaning & storage
- Performing structural restoration, including removal of charred contents that may seal in smoke, such as insulation & burned wood
- Evaluating carpets & floor coverings that may need to be removed
- Inspecting the framing of the house & subfloors for safety
- Treating affected surfaces for smoke odors
- Sealing to prevent odors from leaking back into the house
- Cleaning, eliminating odors & deodorizing surfaces to pre-loss condition
- Returning items to the original location & helping to restore your normal life
HIDDEN DANGERS OF SOOT: THE DAMAGE YOU CAN SMELL
As if dealing with house fire and smoke damage wasn’t enough, once the initial danger has passed, you also have to contend with the resulting soot that may have spread throughout your home. You’ll quickly discover that soot is an eyesore that’s very tough to clean, but you may not have considered the hidden dangers of soot.
The black residue that sticks around after a fire, a.k.a. soot, is the result of incomplete fossil fuel combustion. When coal, oil, wood or other fuels are burned, the residual material, comprised mostly of carbon, can travel through the air and settle into the surrounding environment.
While soot-producing fuels are o.en burned for industrial uses, manufacturing and operating vehicles, you may also come across residential sources of soot, too. House fires and insufficient ventilation in the fireplace are some of the most common causes of soot within the home.
Do you know how to identify soot in your own home? You can spot accumulated soot by looking for dark black residue accumulated fire damaged areas, but individual soot particles are nearly microscopic – even smaller than dust! Soot particles can turn up in areas far away from the original source of the fire and can even travel from room to room through your ventilation system.
In addition to looking for black particles, you can rely on your nose to sniff out the soot. If you’ve recently experienced a fire or furnace or fireplace puff back and you can still smell smoky, ashy or just plain stinky odors, you may be detecting hints of soot.
Simply put, yes. During a common house fire, both natural and synthetic materials burn. The resulting soot particles can contain acids, chemicals, metals, dust and other hazardous materials. These toxic particles then stick to surrounding surfaces, like walls and ceilings, leaving you and your home exposed to the harmful effects.
When fossil fuels are burned for industrial purposes, the chemical compounds of soot are released into the environment and affect multiple aspects of our ecosystem. Soot contamination in your home acts similarly, impacting indoor air quality, in addition to leaving foul odors and stains behind.
If it goes untreated or improperly cleaned, tiny particles of soot can be inhaled deep into the lungs. These toxic particles can cause breathing issues, including aggravated asthma, bronchitis and more severe respiratory illnesses that can restrict your ability to carry out normal activities.
To avoid health risks and restore your home to its former stain- and odor-free glory, focus on achieving complete, thorough and proper cleaning of all soot-affected areas.
Because of its microscopic particle size, ability to travel through the air and tendency to stick to hard surfaces, soot contamination is very challenging to clean up. In fact, improper attempts at cleaning can cause the soot to spread and absorb, further damaging your home and belongings. While you can attempt to remove soot from your walls and ceilings on your own, you should always follow strict safety precautions and make sure you thoroughly clean the areas with proper procedures and great attention to detail.
To ensure your safety and avoid permanent damage to your home and belongings, we recommend leaving soot cleanup to the professionals. Contact the experts at ServiceMaster Restore® to provide thorough soot and smoke odor removal services so you can enjoy your home and breathe easy again.
What people say?
Our company has had the privilege of supporting ServiceMaster DCS, hearing first hand their service philosophy and the extreme caring and compassion thy put into each customer distress call. Chicago homeowners and facilities managers who demand excellent, expert restoration services, call ServiceMaster DCS!
Janet Quinn ⎥ Chicago, IL
ServiceMaster DCS delivered most excellent services assisting with cleaning and water removal after a storm. Technicians were prompt, friendly, professional and thorough. I recommend ServiceMaster DCS highly.
Gayle Mitchell⎥ Chicago, IL
Technician was neat and clean and pleasant to talk to. He answered all my questions with no hesitation. I would definitely request them back next year when I get my carpets done again.
Janine Guthrie⎥ Milwaukee, WI
This is by far one of the best ServiceMaster in Chicago land. I am with Chicago Inspection Agency and I do many “pre & post” mold testing. I have performed many “post tests” for their mold remediation and they pass 98% of the time…which is excellent! Therefore, the work that they do has been very successful.
Holly Anne Rodriguez Smith⎥ Des Plaines, I
Frequently Asked Questions?
Because there are many variables and many services involved in fire and smoke restoration, it is difficult to predict exactly how long the complete restoration will take. Consult with your ServiceMaster Restore Restoration Technician on the estimated dates and phases of your restoration project.
We suggest that you do not attempt any “do-it-yourself” cleaning methods without consulting your ServiceMaster Restore Restoration Technician. Pretesting, using the right cleaning agent for the particular item, mixing deodorizing agents with cleaning solutions and using correct dilution rates are just some of the ways a fire restoration technician expertly controls the results. Professional cleaning systems and products used by experienced, trained ServiceMaster Restore Restoration Technicians give you the best chance for complete restoration of your belongings.
At ServiceMaster Restore DCS, occupant and worker safety is top priority. During the initial inspection, safety hazards are identified and addressed, including debris removal, air quality, electrical hazards, slip and trip hazards, etc. Burnt electrical cords and appliances are separated out for disposal, and questionable electrical appliances are unplugged and tagged for evaluation of safe operation. Electrical power may be turned off and kept off until evaluation by a licensed electrician.
We recommend that you not turn on your furnace or air conditioning unit without clearance from the HVAC contractor.
- Valuable jewelry
- Personal documents
- Valuable paintings
- Weapons and ammunition
- Gasoline cans
- Stamp and/or coin collections
We recommend you make a list of items (including food items) deemed non restorable. Use a format like the sample below, or obtain a similar form from your insurance company. Make a copy for your insurance company and keep one for yourself.
This is ultimately your decision. Some things you may want to consider are safety concerns, odors, electricity, noise from equipment, etc. If vacating your premises for any length of time consider the following: forward your mail to your temporary residence; stop newspaper and other deliveries; notify utility company, cable company, etc., of temporary suspension of services.
There are some items that may require general contractors such as drywall/painting; electrical; plumbing; roofing; framing/finish carpentry; flooring/carpet; installation of doors, windows, cabinets, postconstruction cleanup, etc.
Depending on the source, nature and extent of the fire, it may be best to remove all belongings to a secure facility for cleaning, storage and to make room for restoration or construction. ServiceMaster Restore DCS will work with you and your insurance claims representative to manage this process.
Yes, with advance notice we can schedule time for a ServiceMaster Restore DCS Restoration Technician to meet with you and provide access to your requested items. A service charge may apply.
Some high-value items require restoration by a specialist. Working with your insurance claims representative, we can help you identify these and locate a qualified restorer.
Ultimately you, the property owner, are responsible for payment and will need to sign a form authorizing payment for the restoration services. If this is an insurance claim, ServiceMaster Restore DCS generally collects only the deductible (co-payment) amount from you and bills the balance to your insurance provider as a service to you. If you have a large loss, your mortgage company may be included as a payee on the payment from your insurance company, and you may need to obtain a signature from them as well. If your claim is not covered by insurance or you decide not to file a claim, you will be expected to pay in full.
From fire and water damage, to mold remediation and carpet cleaning, we are the experts in commercial and residential restoration and cleaning.